Galaxy Cars Auctions LLC is a UAE-based company headquartered in Dubai. We operate as a global online and live auction platform for cars, connecting dealers, manufacturers, fleet owners, insurance companies, and private buyers. Our auctions include new cars, pre-owned cars, certified cars, used cars, and salvaged cars.

• Strategic location in Dubai, a global automotive hub.
• A wide range of auction categories.
• Integration of AI and AR to enhance transparency and customer trust.
• Direct global shipping through Galaxy Worldwide Shipping LLC.
• Membership options suitable for individuals and businesses.

• Dealers & Manufacturers – to list and sell stock, including previous year’s new models.
• Private Buyers & Individuals – to purchase cars for personal use.
• Exporters & Importers – to purchase cars for resale worldwide.
• Fleet Owners, Insurance Companies, Banks – to auction salvaged or repossessed cars.

Our headquarters are in Dubai, UAE, but our auctions are accessible globally. We have buyers and sellers worldwide, and we ship cars to any international destination.

Yes. Registration is mandatory for both buyers and sellers to ensure secure and verified transactions.

• For Individuals: Passport/ID copy, proof of address, payment method details.
• For Dealers/Companies: Trade license, company registration documents, authorized signatory ID, VAT certificate (if applicable).

• Guest - Free browsing of auctions, no bidding.
• Starter - Limited bidding privileges, suitable for occasional buyers.
• Premium - Full buying and selling privileges, recommended for active traders.
• Golden - Includes five subaccounts, priority listing, dedicated support, lower transaction fees, exclusive dealer services.

Yes. Each membership has an annual fee. Fees vary based on features and privileges.

Yes. Members can upgrade at any time by paying the difference.

Yes. Membership can be cancelled through your account dashboard. Refund policies vary depending on the membership type.

• Log in to your account.
• Select a car from live or timed auctions.
• Place a manual bid or set an Automatic / Proxy bid with increments.
• If your bid is the highest when the auction closes, you win the car.

Our system automatically increases your bid by small increments (e.g., $100) until your maximum bid is reached. This ensures you remain competitive without manually bidding each time.

Yes. All bids are legally binding. By placing a bid, you agree to purchase the car if you win.

Cars are sold in their existing condition with no warranty. Buyers should inspect or review inspection reports before bidding, unless you request a Normal or Full Inspection Certificate from Galaxy Cars Auctions LLC.

A reserve price is the lowest price a seller will accept. If bidding does not reach the reserve, the seller is not obliged to sell.

The Bid Boost System increases the bid by one increment and awards the bid to the bidder who turned the Bid Boost first. That buyer is the winner of the car auction by one increment; if no Bid Boost is used, the bidder who placed the amount first wins.

No. Once placed, bids cannot be withdrawn.

• You will receive an invoice.
• Payment must be completed within the specified period.
• Once cleared, the car is released for collection or shipping.

• Licensed dealers and manufacturers.
• Private sellers with proper ownership documents.
• Insurance companies, banks, and fleet owners.

Yes. Dealers and manufacturers can list brand new cars in the Buy Now section, particularly for previous-year models still in stock, and we can organize a special online auction for them upon request.

• Car title/ownership certificate.
• Registration documents.
• Insurance documents (if applicable).
• Photos and detailed description of the vehicle.

Log in to your seller account, upload car details, documents, and images, set a reserve price (optional), and submit for approval.

No. There is no listing fee for first-time listing. If the car is not sold in the first auction, then there is a listing fee. Fees vary depending on membership type, auction category, and car type.

• Bank transfer (preferred).
• Major credit/debit cards.
• Google Pay
• Apple Pay
• PayPal
• Approved financial institutions or escrow services.

In addition to the winning bid, buyers may pay:
• Buyer’s Premium / Auction Fee
• Taxes or VAT (where applicable)
• Shipping or transport fees (if arranged through Galaxy Worldwide Shipping LLC)

• You will pay a nonpayment fee and a relist fee.
• Your account may be suspended or permanently banned.
• Legal action may be taken for recovery.

Yes. Sellers pay a car sales fee after their car is sold, and a relisting fee if the car is not sold and the seller wants to relist, based on membership level.

Yes. Through Galaxy Worldwide Shipping LLC, we provide sea, land, and air shipping worldwide.

Yes, but using our shipping services ensures lower costs, insurance coverage, and real-time tracking.

• Log in to your account.
• Select the purchased vehicle.
• Choose “Assign for Shipping”.
• Enter delivery details and confirm.

Delivery depends on location:
• Local UAE delivery: 1–3 business days.
• Regional (Middle East): 7–10 days.
• International: 2–6 weeks (by sea) or faster via air freight.

Yes. All shipments are insured through Galaxy Worldwide Shipping LLC unless the buyer opts out.

• AI Virtual Assistant – instant support 24/7.
• AI Car Recommendation Engine – personalized suggestions.
• Predictive Analytics – to forecast bidding trends.
• AI Fraud Detection – secure transactions.
• AI Car History Analysis – background checks on cars.
• Augmented Reality (AR) 360° Viewing – inspect cars online.
• Voice Search Integration – find cars faster.

Yes. Our platform is fully mobile-friendly and works on desktop, tablet, and mobile apps.

Yes. We use end-to-end encryption and comply with international data protection regulations.

Yes. All sales are final and binding. No refunds or exchanges are allowed.

Yes. For local cars, you can book an inspection appointment. For international buyers, they can request Normal and Full Inspection Certificates from their buyer account (this is a paid service).

Our fraud protection policy allows investigation. Sellers who misrepresent cars may face penalties, account suspension, and legal action.

If purchased through Galaxy Cars Auctions with Galaxy Worldwide Shipping, you are fully protected. If you used your own shipping, responsibility transfers once the car is released to your shipper.

Refunds are only issued for:
• Duplicate payments.
• Overpaid fees.
• Cancelled auctions (by Galaxy, not by buyers).

• Live Chat – available on our website.
• WhatsApp – number will be available on our website.
• Email Support – info@galaxycarsauctions.com
• Phone Support – UAE & International helpline.
• Contact Form – available in your account dashboard and on our website.

Yes. We provide support in English, Arabic, Russian, Kurdish, Urdu, and Farsi, with additional language options coming soon.

Yes. Our head office is in Dubai, and Sharjah, UAE. You can schedule an appointment through our website.

If questions and answers are not found in our FAQs, please contact us via the help lines given above.